Return Policy

Our commitment to your satisfaction.

Returns & Exchanges

At Online Store, we want you to be completely satisfied with your purchase. If something is not right, we are here to help.

7-Day Return Policy

You may return or exchange items within 7 days of delivery if the product is defective, damaged, or if you received the wrong item. Please inspect your order upon receipt and contact us immediately if there is an issue.

Return Conditions

• Items must be unused and in the original packaging.
• All accessories, manuals, and tags must be included.
• Proof of purchase (invoice or order number) is required.
• Electrical parts, fluids, and special-order items are non-returnable.

Return Shipping

The customer is responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items. Shipping costs are non-refundable.

Refund Processing

Once we receive and inspect the returned item, we will process your refund within 3-5 business days. Refunds are issued to the original payment method (M-Pesa or bank account).

How to Initiate a Return

To start a return, please email us at with your order number and a description of the issue.

Exclusions

• Special-order or custom parts
• Fluids, oils, and lubricants
• Electrical parts and sensors
• Items damaged due to misuse or improper installation